News Article

ARC Rises to Top of the Table

The Students’ Union’s Advice and Representation Centre has been voted the best support service at Aston University in the recent Student Satisfaction Survey.

Over 1,000 first and second-year students completed the survey earlier this year and gave their opinions on all support services around the University. As illustrated in the table below, many of the services have scored better than last year, but the largest improvement has come from the ARC. The Advice and Representation Centre is a core service of the Students’ Union, and all the staff and officers are delighted with this recognition of their hard work.

The Membership Services Manager, Richard Broome, said “The ARC aims to stand up for Aston students, representing their academic interests and supporting them with any problem, from accommodation and money, to support with mental wellbeing. No issue is too big or too small for the ARC. I’m really pleased that students who have used the ARC have rated the service so highly. The ARC will strive to continue to provide an excellent service”.  

Alice Coombes (Vice President Welfare) added “I’m so pleased to hear the hard work of the ARC has been recognised by students. It’s not surprising with the amount of time they put in.  They deal with a huge range of student issues, and I will keep doing everything I can to help them continue to be an excellent service”.

The Students’ Union as a whole has also seen its mean rating increase since last year’s survey, with particular improvements for B4 Bar, The Loft, Prayer Facilities, Student Activities and promotion of our Elections. These positive results have been driven by significant changes at the SU, with a new Chief Executive, a new strategy and new staff recruited to key areas. These developments have focussed the SU more than ever before on providing excellent services and support for all students at Aston.

The Advice and Representation Centre provides advice on many different subject areas, including academic advice, housing advice, reporting hate crime, employment rights advice and much more. You can full details online at www.astonsu.com/support/arc/ or you can pop in to see them on the first floor of the SU. The ARC provides a drop in service Monday to Friday 10 am to 12 noon. Contact ARC on 0121 2044848 or email advice@aston.ac.uk

 

Mean Rating of Section 2017

 

Mean Rating of Section 2016

 

Advice & Representation Centre

4.48

4.03

Learning Resources

4.43

4.33

Learning Development Centre

4.30

4.12

The Hub

4.26

4.22

Campus Environment

4.20

4.23

IT Services

4.07

4.09

Library

4.01

4.05

Learning Opportunities

3.97

N/A

Teaching

3.95

3.93

Organisation and Management

3.93

3.97

Support

3.81

3.81

Learning Community

3.79

N/A

Aston Students' Union

3.71

3.64

Student Voice

3.70

3.69

Assessment and Feedback

3.67

3.64

Overall Satisfaction

4.01

4.05

 

 

 

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