About us

ADVICE & REPRESENTATION CENTRE (ARC)

PROFESSIONAL, INDEPENDENT, FREE AND CONFIDENTIAL ADVICE

 

You can talk with our professional advisers and we won't tell anyone else you have been to see us or what you discussed without your permission. This includes Aston University. We provide advice on a variety of issues that might be affecting your studies so that you are empowered to make your own decisions. Quick advice can also be found on our webpages.

 

COVID-19 UPDATE


We will be operating remotely by email until further notice. If you would like advice from one of our advisers please email advice@aston.ac.uk

We aim to respond to your enquiries within 3 working days.

During this period we also strongly advise you to regularly check your University email account, Blackboard and MAP for updates regarding your course materials and assessments including timetables.

 

Self-Help Information on our webpages

  • Academic Appeals
  • Academic Misconduct
  • Complaints
  • Disciplinary
  • Exceptional Circumstances
  • Fitness to Practise
  • Housing & Money
  • Progression Board Decisions
  • And more….

 

Contact Us

For advice from one of our advisers, please complete an ARC Case Form and email it to us at advice@aston.ac.uk. Completing a case form will help our advisers to understand your situation and respond quickly to your enquiry.

 

We aim to respond as soon as possible and no later than within 3 working days.

 

Contact Information

Telephone: 0121 204 4848 (We are not receiving telephone enquiries until further notice)

Email: advice@aston.ac.uk

Location: Ground floor of the Students’ Union building (on campus).

Opening Times: Closed until further notice

Drop-in: Closed until further notice