Terms and Conditions of Purchasing
1. Buying Online
When making a purchase from or via Aston Students’ Union for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Worldpay Merchant Services. All payments are made to Aston Students' Union and will appear on your bill as "ASU Online Payment".
Aston Students’ Union does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.
All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.
Once your order has been completed, you should receive a confirmation email from firstname.lastname@example.org to the default email address associated with your account. This can additionally be viewed at a later date by viewing the Purchase History section of the website. The confirmation email will need to be printed out and brought with you to gain entry to an event. For some events, you may need to exchange the email confirmation for a physical ticket in advance. For any events where this is the case, instructions will be provided at the point of purchase and on advertising materials.
To edit your recipient address, click on the Edit Your Contact Details link on your profile page when logged into the site.
These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.
2. Event Tickets
All tickets purchased online are assigned to your personal account. You can check your purchase history at any time by logging into the SU website and clicking on the relevant section of the 'Your Profile & Account' link at the top of the screen.
All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to personal choice, illness or injury).
Please note that this is standard practice at every entertainments venue in the UK and complies with the law on distance selling – ticket sales are exempt from cancellation.
However, there are certain instances in which a refund may be given:
The entire event has been cancelled by the SU or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.
The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.
For single-headliner gigs, full refunds will be offered when the headline artist has pulled out and this has meant that the event has no longer taken place.
For events with multiple headline artists, Aston Students’ Union management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner.
In all instances management’s decision is final based on the individual circumstances.
THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED.
If you have a question or query, then please ask to speak to the Marketing and Media Manager. If you are unsatisfied with the outcome, you can raise your complaint by emailing email@example.com
Bringing Guests To The SU
Aston students are able to bring a maximum of paying 1 guest to any event. The easiest way for students to do this is to purchase their guests' tickets on their SU account - your guest will then just need to arrive with you to the event and bring their own photo ID as proof of age.
Students must bring their Aston University ID Card to every event they wish to attend for identification purposes. Photo ID will also be required (e.g. passport, driving licence, proof of age card).
All nightclub events are restricted to AGE 18+ unless specifically noted on the event page. All attendees and guests are required to provide proof of age if asked by the door staff, and you can be refused entry if you are unable to do this. Please note that any Aston student who forgets their University card will not be able to enter.
All regular nightclub events are open to Aston students + Guests only, unless specifically noted on the event page.
Admission to all events is guaranteed before 12am (subject to advance registration where applicable).
Re-admission is not allowed once you have attended an event, unless specifically approved by the manager on duty.
Right Of Admission
Right of admission is reserved by the venue management. Please note that you are still subject to Aston Students’ Union’s event admission procedures, and can be refused entry if you breach these.
Your student card and tickets are not transferrable – i.e. you cannot lend it to anyone else to get into the venue.
It is recommended that you turn up as early as possible to avoid having to queue any longer than is necessary.
All tickets sold for SU events, either online or at Reception, are subject to the terms and conditions set out on the SU website and to the venue regulations. A breach of any of these conditions may render your ticket invalid.
Physical Ticket Replacements
For events with physical tickets, it is the responsibility of the individual purchaser to keep their ticket safe once it has been collected from the SU.
Please note that replacement tickets will not be issued in the event of their loss or damage, and will need to be repurchased in this instance. It is advised that you write your name and University number on the back of your ticket so that it can be returned if handed in!
3. Online Purchase of Merchandise
Merchandise includes Clothing and other Aston University branded items.
Each item will be charged at the stated price plus the appropriate P&P cost as detailed on the website and all promotional material, relative to the postage destination. A receipt email will be sent upon completion of your order.
Please check all details – if there is anything missing from your order or any details are incorrect, please email us immediately at firstname.lastname@example.org. Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the items.
The charges for postage and packaging are added to the cost of the item and are necessary for us to dispatch your garment to you. There are three charges – UK, Europe and International. Should you order more than one garment the postage and package charge will reflect this.
Returns & Refunds
If you have a genuine reason for wanting to return your clothing item, please email email@example.com in the first instance, or call 0121 204 4865 explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage.
Your right to return an item ends 14 days after you have received the item. There are exemptions from the right to a refund. They are:
If you have purchased personalised items
The garment has been worn (unless there is a provable quality issue)
The garment has been deliberately damaged
The garment has the incorrect personalisation details (we keep your request for personalisation and the liability for the correct spelling of names etc is yours.) If the error is deemed to be ours we will replace the garment at no extra cost
The garment doesn’t fit – full size details are available on the website and we will only refund in specific circumstances and if the criteria above are met (i.e. has not been worn and is returned in its original packaging and is not personalised)
The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection
The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging and has not been personalised
All refunds will be issued by Aston Students’ Union. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.