Please note that any issues concerning door locks should first be reported to the Manager.
This applies to the carpets, curtains and furniture, including cookers and fridges. Problems with these items and with decorations should be reported to the Manager for his attention.
From 11th January 2010 there will be a handyman service available at Aston Brook Green. The handyman will work out of the Office at Flat 1 during the following times -
Monday 08.00am - 4.00pm
Wednesday 08.00am - 4.00pm
He will be able to carry out minor maintenance such as -
- Ease stiff doors
- Change Door locks
- Change fluorescent tubes/bathroom bulbs and bulbs above sinks
- Decoration works
- Minor plumbing repairs - leaking taps/sinks, etc.
- Re-hang curtain rails
- Reseal around bath/showers
- Small plaster repair
plus other non-major type of maintenance items. If you are not sure just email the Accommodation Services Manager and he will let you know whether the work can be carried out by the handyman or needs to be reported to the Housing Association for their attention.
If you have any repairs of this nature please email the Accommodation Services Manager HERE. You must state –
- Your flat number
- The exact nature of the repair
- The precise location of the problem
This applies to the fabric of the building, including the heating, water, doors, windows and electrical systems and is the responsibility of Midland Heart Housing Association Ltd. who owns the properties. Before reporting a fault with the heating/hot water system please read the section about central heating. These types of problems should be reported to Midland Heart Customer Services Team on:
0345 602 0540 Option 2 Repairs then Option 1 New Repairs (daytime)
(these calls are included within the inclusive minutes of a mobile phone contract)
0345 017 0427 (emergencies at night)
Please keep logs of phone calls and copies of emails so that if there are problems we have proof of them being reported should a problem arise.
How quickly will your repairs be done?
Attended within two hours, completed within 24 hours.
Relates to danger to life or a loss of property (e.g. burst pipes, severe roof leaks, the property is insecure due to broken windows or the front door will not lock, loss of heating in cold weather where there is no other form of heating available).
Completed within 5 working days.
Relates to repairs that materially affect your comfort or convenience (e.g. partial loss of electrical power or light, partial loss of water or gas supply, leak from a water or heating pipe, tank or cistern, rotten stair tread).
Completed within 28 working days.
Relates to non-urgent repairs (e.g. windows sticking, sinks, doors, etc.). Many of these will need to be reported as minor repairs, as outlined above. The handyman service will react within 7 days.
Dealing with emergencies
If you think you have a gas leak, extinguish any cigarettes or naked flames, switch of all gas appliances and ring Transco on 0800 111999. Transco will attend the emergency free of charge - but the Housing Association does not require them to carry out any remedial work. If Transco cannot make a repair free of charge they will isolate the gas supply. At this stage you must contact the Housing Association to report the problem for repair.
If you give any instruction to Transco at this stage, you may be charged for the cost of the work.
Burst pipes or water leaks
Turn off the water supply at the stopcock (normally located under the kitchen sink). Turn off the central heating and open all sink / bath taps to drain the system and report problem to the Housing Association.
Turn off electricity at the fuse-board (normally situated in storage cupboard or hall). Unplug all appliances and turn the electricity back on. Then check for the faulty appliance by plugging them in each one in turn. If the electricity goes off when you plug an appliance in you know it is that one that is faulty.